Frequently Asked Questions Frequently Asked Questions

  1. How is my order packaged?
  2. Where is my order at?
  3. Can I order by phone?
  4. How is my personal information used?
  5. Can I pay with check or money order?
  6. Is it safe to order online with my credit card?
  7. How much is shipping?
  8. How long does it take to receive an order?
  9. How is my order billed?
  10. Can I cancel my order?
  11. How do I track my order?
  12. What if my item is not in stock?
  13. Can I get a catalog?
  1. How is my order packaged?
    All orders are shipped in plain packaging with a return address of Blue Horseshoe Enterprises. No one will know what you’re ordering.

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  2. Where is my order at?
    Most orders are shipped within one working day. You can track your order by logging into your account.

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  3. Can I order by phone?
    Yes, you can order on the phone. Please make sure you know the products you what before calling 208-323-8001. See How to order for more details.

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  4. How is my personal information used?
    All personal information is just for processing your order. Your information will not be sold to third parties. See Policies for more details.

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  5. Can I pay with check or money order?
    Yes, you can order with check or money order. You must send in your order with the check or money order there is a 10 day holding period on checks. Please see how to order for more details.

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  6. Is it safe to order online with my credit card?
    Yes, ordering online is very safe. All your information is encrypted and never seen by a physical person. See policies for more details.

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  7. How much is shipping?
    Shipping cost depend on the items you order. Shipping cost start at about $5.00 and go up from there. For more shipping details see shipping information.

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  8. How long does it take to receive an order?
    Most orders ship within 24hr. Once the orders ships it will just depend on the shipping you choice and your location standard shipping takes from 2-5 days on average. For more details see shipping information.

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  9. How is my order billed?
    We know the being discreet is important to our customer. You credit card will be billed from Blue Horseshoe Enterprises.

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  10. Can I cancel my order?
    Because we try to ship most orders within 24hr. Orders are processed very quickly and most of the time is very hard to cancel before your order has shipped. But, if you need to cancel please contact us and we will make every effort to stop the shipment.

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  11. How do I track my order?
    You can track your order by login in to your account and selecting track shipment.

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  12. What if my item is not in stock?
    If for some reason the items you order are not in stock. They will be placed on backorder, most backorders ship within 10 days or less. For more details see inventory for more details.

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  13. Can I get a catalog?
    Sorry, at this time we don’t have a print catalog. Because we have over 50,000 items on our website it is very hard to have a print catalog of that size.

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